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Wisselwerking 58
1112XS Diemen
Netherlands

Client Service Agent

Vacancy information

Work area

North Holland

Contract

Full-time

Level of education

HBO

Salary

€ 2,500.00 - € 3,500.01

Branches

E-commerce/Online

Functioncategory

Operations

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At the moment we are looking for a:

Client Service Agent

From18-06-2018 Locationna HoursFull-time EducationHBO

Are you an expert in delivering high quality customer service? Would you like to work for a successful FinTech company, being an ABN AMRO - First Data company, and truly make a difference? Are you a true Team player; positive, social and eager to contribute to the team results?

 

Location

Amsterdam

 

What this job is all about!

As a Client Service Agent you are the first point of contact and you provide Customer Service excellence to our Clients, the Merchants. At European Merchant Services (EMS) we focus on a strong Customer First principle. You will be responsible to handle all inbound calls and emails according to our Service Level Agreements.

 

Getting the right things done!

  • Provide high quality service to all our Clients (Merchants);
  • Handle all 1st line incoming telephone calls and emails;
  • When support of other EMS colleagues is required, ensure to provide them with all necessary information in order to resolve the Client’s issue as good and as soon as possible;
  • Ensure accurate registration of all Client requests;
  • Handle all service related questions posed by other EMS departments;
  • Ensure your knowledge of EMS products, services and systems is up-to date.

 

We would like you to have!

  • Bachelor degree;
  • Minimum of 2 years work experience in a customer service department or call center (preferable B2B);
  • Customer-focused and quality-driven; very motivated to provide state-of-the-art service to EMS Clients;
  • Excellent communication skills; able to communicate complex information in a simple, clear way;
  • Self-motivated individual with drive, enthusiasm and commitment to resolve issues;
  • Strong administrative, organizational and time management skills;
  • A true Team player, also able to work independently;
  • Positive, pro-active and hands-on mentality;
  • Eager to gain and develop in-depth knowledge of EMS’ products, services, processes and procedures;
  • Computer literate;
  • Fluent in Dutch and English, French is preferred.

 

What we have:

  • Fast growing and financially healthy company;
  • Informal, professional environment;
  • International colleagues/ customers/ partners;
  • Educational and personal development opportunities;
  • Flexibility in working hours;
  • Excellent package of employment terms; including competitive salary, 13th month, incentive and pension plan;
  • Fun! A great work environment,summer and Christmas party, ski trip, Friday drinks and more…

 

About EMS

EMS is a joint venture company between e-commerce & payment services leader First Data(51%) and  ABN AMRO Bank (49%). EMS has access to the best technology in the payment industry. Our reliable infrastructure makes sure merchant payments are handled in the best possible way.

Service, reliability and flexibility are our core values so that merchants can offer their customers a host of options in order to pay the way they want. We continuously improve and expand on our Omnichannel proposition so that the merchants we serve can offer their customers a payment choice and security whether that be in-store, online or via a mobile device.

 

Contact information

Would you like to have more information about this vacancy? Please contact Chantal van Rijn (Talent Acquisition Manager) at 020 6 603 021 or cvanrijn@EMSpay.eu.

     
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