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Wisselwerking 58
1112XS Diemen
Netherlands

Technical Solution Specialist

Vacancy information

Work area

North Holland

Contract

Full-time

Level of education

HBO/WO

Salary

€ 2,500.00 - € 3,500.01

Branches

E-commerce/Online

Functioncategory

Support

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At the moment we are looking for a:

Technical Solution Specialist

From19-07-2018 Locationna HoursFull-time EducationHBO/WO

Are you an Expert in Technical Customer Service and are you ready for the right next step in your Payments career? Would you like a broader role consisting of Technical Merchant Support, Pre Sales Consultancy, Incident Management and Functional Maintenance? Then we have a challenging position available for you within European Merchant Services (EMS) being a successful, dynamic, growing First Data & ABN AMRO FinTech company!

 

Location

Amsterdam

 

What this job is all about!

  • Support existing and future EMS Clients and Partners by providing excellent 2nd and 3rd line technical support.
  • Act as Pre Sales Consultant for all EMS’ products and services.
  • Manage incidents affecting Merchants, Partners and EMS.
  • Provide functional maintenance support.

 

Getting the right things done!

  • Provide 2nd and 3rd line support and resolve complex technical issues for our Merchants and Partners, both proactively and as they arise.
  • Identify and provide root cause analysis for reported issues and liaise with IT vendors to resolve issues.
  • Support Merchants in correctly integrating their website/ POS and/ or POS-ECR integrated solutions with EMS.
  • Together with your colleagues be responsible for 24/7 incident management. Handle all incidents affecting Merchants, Partners and EMS.
  • Perform the root cause analysis of incidents together with the supplier and coordinate both temporaryfixes and permanent resolutions.
  • Work together with Sales in visiting Clients/ Partners, providing them with technical Pre Sales advise.
  • Define the optimal solution to best integrate Partners and large, international corporates.
  • Participate in RFP processes and provide technical input.
  • Ensure regular monitoring of system performance and pro-actively take action on issues.
  • Support in EMS Projects and execute Quality Insurance testing.

 

We would like you to have!  

  • Bachelor degree;
  • Minimum of 3 years work experience in a technical position within Payments;
  • Professional experience with HTML, Soap, PHP, Java Json and .NET;
  • Strong analytical skills;
  • Quality focused and a Customer First mentality;
  • Strong communication and presentation skills; able to communicate complex information in a simple, clear way to both external parties and internal teams;
  • Self-motivated individual with drive, enthusiasm and commitment to achieve objectives;
  • Ability to prioritize workload and manage time effectively;
  • A true Team player with excellent interpersonal skills;
  • Immune to stress;
  • Fluency in Dutch and English.

 

What we have

  • Fast growing and financially healthy company;
  • Informal, professional environment;
  • International colleagues/ customers/ partners;
  • Educational and personal development opportunities;
  • Flexibility in working hours;
  • Excellent package of employment terms; including competitive salary, 13th month, incentive and pension plan;
  • Fun! A great work environment,summer and Christmas party, ski trip, Friday drinks and more…

 

About EMS

EMS is a joint venture company between e-commerce & payment services leader First Data(51%) and a ABN AMRO Bank(49%). EMS has access to the best technology in the card payment industry. Our reliable infrastructure makes sure merchant payments are handled in the best possible way.

Service, reliability and flexibility are our core values so that merchants can offer their customers a host of options in order to pay the way they want. We continuously improve and expand on our Omnichannel proposition so that the merchants we serve can offer their customers a payment choice and security whether that be in-store, online or via a mobile device.

 

Contact information

Would you like to have more information about this vacancy? Please contact Chantal van Rijn (Talent Acquisition Manager) at 020 6 603 021 or cvanrijn@emspay.eu.

     
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16-10-2018 Amsterdam Full-time HBO/WO
16-10-2018 Amsterdam Full-time HBO/WO