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Wisselwerking 58
1112XS Diemen

Administration & Client Boarding Agent

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At the moment we are looking for a:

Administration & Client Boarding Agent

From14-02-2019 Locationna Hoursna Educationna

Do you have excellent administrative skills and are you highly motivated to deliver state-of-the-art support to all our  Clients? Would you like to work for European Merchant Services, being a dynamic, successful ABN AMRO - First Data company and truly make a difference? Then we have a challenging position available for you!





What this job is all about!

As an Agent in the Merchant Boarding Team you will ensure efficient and accurate onboarding of new EMS clients (= merchants). You are responsible for setting up and connecting merchants in all systems, enabling the merchants to start using our various POS and eCom payment solutions. In your role, you will be working closely together with other internal departments in order to provide state-of-the-art service to all EMS clients.


Getting the right things done!

  • Ensure efficient and accurate onboarding of new merchants.
  • Receive the new contracts from Sales and verify/ enter all data in various systems.
  • Prepare and send the completed applications to the EMS Risk department. After a positive outcome of the Risk assessment, you finalize the process by connecting the merchant in our systems, enabling the merchant to start using our payment solutions in their (web) shop.
  • Proactively and reactively contact clients via telephone and email: ask for more information in order to complete their application and answer support queries during the boarding process.
  • Contribute to the optimization of the merchant boarding processes and procedures in order to improve efficiency, quality and customer satisfaction.
  • Follow up on maintenance requests, from our Merchants directly or via other EMS departments.
  • Participate in EMS Projects and act as a boarding consultant, spreading your knowledge to improve the EMS overall performance..


We would like you to have!

  • Bachelor degree.
  • Experience in an administrative client support role.
  • Customer-focused and quality-driven; very motivated to provide state-of-the-art service to EMS clients.
  • Highly accurate and detail oriented.
  • A true Team player; well able to work together and independently.
  • Able to prioritize workload and manage time effectively.
  • Excellent communication skills; able to communicate complex information in a simple, clear way.
  • Self-motivated individual with drive, enthusiasm and commitment to resolve issues.
  • Positive, pro-active and hands-on mentality.
  • Eager to gain and develop in-depth knowledge of EMS’ products, services, processes and procedures.
  • Computer literate.
  • Fluent in Dutch and English, French is preferred.


What we have

  • Fast growing and financially healthy company
  • Informal, professional environment
  • International colleagues/ customers/ partners
  • Educational and personal development opportunities
  • Flexibility in working hours
  • Excellent package of employment terms; including competitive salary, 13th month, incentive and pension plan
  • Fun! A great work environment,  summer and Christmas party, Friday drinks and more…


About EMS

EMS is a joint venture company between e-commerce & payment services leader First Data(51%) and a ABN AMRO Bank(49%). EMS has access to the best technology in the card payment industry. Our reliable infrastructure makes sure merchant payments are handled in the best possible way.

Service, reliability and flexibility are our core values so that merchants can offer their customers a host of options in order to pay the way they want. We continuously improve and expand on our Omnichannel proposition so that the merchants we serve can offer their customers a payment choice and security whether that be in-store, online or via a mobile device.


Contact information

Would you like to have more information about this vacancy? Please contact Chantal van Rijn (Talent Acquisition Manager) at 020 6 603 021 or cvanrijn@emspay.eu.

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