Dutch   |   English

Wisselwerking 58
1112XS Diemen

Business Process Specialist

Vacancy information

Work area

North Holland



Level of education






Share |

At the moment we are looking for a:

Business Process Specialist

From18-02-2018 Locationna HoursFull-time EducationHBO/WO

Are you ready for the right next step in your career and are you highly motivated to make an important contribution to continuous process improvements, complex IT projects and organizational change? Would you like to work for a dynamic, fast-growing, international company in the Fintech industry? Are you ambitious, keen to take ownership and would you like to experience a steep learning curve working in a highly skilled Project & Change Team? Then we have a challenging position available at European Merchant Services!




Getting the right things done!

  • Identify and create end-to-end business processes and (re)design processes in Change projects.
  • Act as link between business and technology, able to offer solutions to business issues and guide in the correct use of technology. Identify business demand and translate this into changes to systems for functional and process enhancements. Give input for and review requirements in projects. Propose and assess functionality. Manage standardization and challenge our IT providers.
  • Lead process improvement initiatives according to lean principles; work together with EMS departments to analyze existing processes, define pain points and execute process improvements.
  • Ensure continuous process optimization within the organization in order to optimize efficiency, quality and customer satisfaction and to reduce risks and costs.
  • Translate process objectives into Key Performance Indicators per end-to-end process and monitor these KPI’s.
  • Model end-to-end business processes and keep process descriptions up-to-date in our process management tool.
  • Be(come) the process specialist in the area of payments.
  • Advises Managers on process improvements and change management.


Description of a day in the life of a Business Process Specialist at EMS!

You come in and start your day with excellent Nespresso cappuccino. During the morning you lead the workshop about the EMS Client boarding process; you question and challenge the attendees and together you decide on where improvements can be made. After an enjoyable lunch with colleagues, you review and adjust a process description. Before going home you do the final preparations for the next day’s meetings.


The awesome Team!

You will report directly to the Manager Project & Change. The Project & Change department of EMS now consists of Project managers, Business Analysts, a Senior Process Manager, a Solution Architect, a Business Implementation Manager, a Test Coordinator and an IT Manager. EMS offers a ‘work hard, play hard environment’; a positive, social ambiance and short, direct communication lines.


We would like you to have!

  • Bachelor or Master degree;
  • Minimum of four years’ work experience, preferably within Projects;
  • Experience with Lean, Operational Excellence and/or Business Process Management is preferred;
  • Excellent relationship management and communication skills; able to question and challenge management;
  • Customer and quality orientated;
  • Helicopter view; able to see the bigger picture, the connections and the operational impact;
  • Analytical, creative and able to think outside the box;
  • Excellent organizational skills; attention to detail; and determination to meet deadlines;
  • Energetic, proactive, positive minded individual;
  • Pragmatic, persistent, solution-oriented and result driven;
  • Ability to stay cool as a cucumber under pressure;
  • Fluent in Dutch and English.


What we have!

  • Fast Growing and financially healthy company with an FD Gazelle nomination;
  • Informal, professional environment;
  • International colleagues, customers and partners;
  • Excellent package of employment terms; including competitive salary, 13th month and incentive plan;
  • Educational and personal development opportunities;
  • Company parties, annual ski trip, Friday drinks.


About European Merchant Services

European Merchant Services (EMS) is an international payment solutions provider. EMS provides Merchants Services for E-commerce merchants in 36 European countries and Point of Sale businesses in the Netherlands and Belgium. We are one of the fastest growing financial service providers in Europe and offer one-stop-shop acceptance for Visa, MasterCard, Maestro, Visa Electron, VPAY, Diners, Union Pay, JCB, BC/MC, iDEAL and PayPal.


EMS is a joint venture of First Data and ABN AMRO. With the knowledge and experience of these major players in the financial market we offer our clients a solid and proven infrastructure and top quality technology for processing of their payment transactions.


Markets are changing constantly due to the speed of technological developments. We make sure that companies experience the convenience in accepting payments and are always up-to-date in terms of security and payment information. Our daily primary effort is to support our customers in their business success!


Contact information

Would you like to have more information about this vacancy? Please contact Chantal van Rijn (Talent Acquisition Manager) at 020 6 603 021 or cvanrijn@emspay.eu.

Share vacancy    
19-07-2018 na Full-time HBO/WO
11-07-2018 na Full-time HBO/WO