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Wisselwerking 58
1112XS Diemen
The Netherlands

Manager Merchant Integrations & Technical Solutions (MI&TS)

Vacancy information

Work area

North Holland



Level of education



> € 5,000.01




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At the moment we are looking for a:

Manager Merchant Integrations & Technical Solutions (MI&TS)

From05-04-2018 Locationna HoursFull-time EducationHBO/WO

Do you have a strong technical background and a commercial attitude? Would you like to lead a client focused team of technical specialists responsible for pre-sales consultancy, integrating merchants to our platform and specialized technical support? Would you like to be part of a customer focused, fast growing and successful company within Payments, being an ABN AMRO/ First Data joint venture? Then we have a unique management position available for you within European Merchant Services (EMS)!





What this job is all about!

  • Manage, coach and support the MI&TS team consisting of Integration Managers and Tech Specialists (ca. 8 FTE) responsible for
    • −Providing pre-sales consultancy and technical integration service to new partners and clients that require more complex integrations
    • −Providing specialised technical support to merchants
  • Act as Subject Matter Expert. Work together with the team and advise team members on the more complex topics
  • Coordinate and lead the onboarding and implementation of Partners and Clients with your team by working closely with our sales organization. Perform pre-sales technical consulting activities yourself for EMS’ most important clients to ensure a solution that fits their needs (you will join your sales colleague when visiting clients).
  • Ensure all inbound support queries and incidents from merchants and partners are managed and solved efficiently
  • Manage the team’s processes by defining work procedures and managing KPI’s and SLA’s. Ensure the Team is setting the right priorities and is meeting deadlines.
  • Work closely together with other departments like Sales, Merchant Service Team, Project & Change and external IT contractors

We would like you to have!

  • Bachelor or Master degree;
  • Minimum of 5 years’ experience in the Payment industry; preferably in an implementation management or technical position;
  • Strong communication and advisory skills; able to articulate complex issues clearly to Partners and Clients, internal management and internal departments
  • Solid technical background; well able to understand the Client’s technical challenges and the fit with the EMS environment;
  • Inspiring People Manager with excellent leadership, motivating, coaching and training skills, highly driven to get the best out of people;
  • Excellent organizational and prioritization skills; able to execute several projects simultaneously and able to organize the workflow of your team;
  • Quality focused and a Customer First mentality;
  • Goal orientated approach; drive and energy to achieve desired results;
  • Energetic, proactive, positive minded individual; well able to take the lead in the organization;
  • Pragmatic, solution-oriented and result driven;
  • Fluent in Dutch and English;
  • Happy to work in a young, international and results driven environment.


What we have

  • Fast growing and financially healthy company
  • Informal, professional environment
  • International colleagues/ customers/ partners
  • Educational and personal development opportunities
  • Flexibility in working hours
  • Excellent package of employment terms; including competitive salary, 13th month, incentive and pension plan
  • Fun! A great work environment,summer and Christmas party, ski trip, Friday drinks and more…


About EMS

EMS is a joint venture company between e-commerce & payment services leader First Data(51%) and a ABN AMRO Bank(49%). EMS has access to the best technology in the card payment industry. Our reliable infrastructure makes sure merchant payments are handled in the best possible way.

Service, reliability and flexibility are our core values so that merchants can offer their customers a host of options in order to pay the way they want. We continuously improve and expand on our Omnichannel proposition so that the merchants we serve can offer their customers a payment choice and security whether that be in-store, online or via a mobile device.


Contact information

Would you like to have more information about this vacancy? Please contact recruitment at 020 6 603 012 or recruitment@emspay.eu.

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20-04-2018 na Full-time HBO