Client Service Expert
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Client Service Expert

We are looking for an enthusiastic, technically oriented and service-oriented colleague for our customer service team. Are you eager to deliver high-quality customer service? And are you highly motivated to provide state-of-the-art support to all our customers? Do you want to work for European Merchant Services (EMS) and really make a difference? Then we have a challenging position available for you!

department Client Services
location Amsterdam
education HBO
hours per week 40 hours a week
Client Service Expert

What this job is all about

As a customer service expert, you will be the first point of contact for our customers in terms of technical support. You provide an excellent customer experience by helping and advising our salespeople on a wide range of our products and services. You do this to ensure they can accept payments and focus on their business.

Getting the right things done!

As Client Service Expert the following will be part of your major tasks and responsibilities:

  • Providing an excellent customer experience by offering support through various channels, including email and telephone;
  • Providing expertise on EMS products, services and systems and providing technical support and troubleshooting skills in handling complex issues, incidents and complaints;
  • Supporting your customer service colleagues on a daily basis within your area of expertise. You will ensure that knowledge is captured and shared within EMS;
  • Proactively supervise and train colleagues;
  • Contribute to the optimization of our customer service processes to improve efficiency, quality and customer satisfaction. You will identify and resolve root causes of problems that occur more frequently;
  • Resolving technical POS terminal issues for vendors/customers, such as GPRS and connection problems, download errors et cetera;
  • Supporting vendors/customers and their web developers in correctly integrating the vendors/customers' website into the new EMS e-commerce gateway solution;
  • Explaining and clarifying integration documents to customers and supporting them in setting up selected shopping cart plug-ins.

Your team
The growing customer service team currently consists of 14 customer service experts, reporting to the Customer Service Manager. The team works closely with each other to ensure alignment, support and improvement.

What can you expect from us?

EMS is an informal, rapidly growing and ambitious organization. As Client Services Expert you can make a real impact in the world of payments, which is a branch within the financial sector that is evolving very rapidly. EMS is a joint venture between Fiserv and leading Dutch bank ABN AMRO and is a market leader in the field of payment processing. The knowledge and experience of these leading financial sector institutions - which are also our shareholders - means you will get the same opportunities that you would find at a large organization but with the flexibility and personal culture that is simply a better fit for our smaller organization.

We also offer you:

  • Being part of a fast growing and financially healthy company;
  • Working in an Informal, professional environment;
  • International colleagues, customers and partners;
  • Educational and personal development opportunities;
  • Flexibility in working hours;
  • Excellent package of employment terms; including competitive salary, 13th month, incentive and pension plan;
  • Fun! A great work environment, summer and Christmas party, Friday drinks and more.

What do you bring to the table?

What do you need to be successful at our organisation? Well, you have to enjoy changing gears quickly and getting your teeth into complex projects. Do you also feel at home in an ambitious, service-oriented environment where you work together with your (other) passionate colleagues to make continual improvements, both externally for our commercial clients and internally? Key requirements for the role of Client Service Expert are strong communication skills in at least 2 languages (Dutch, English, French), an engaged problem solver with a hands on mentality and you have a strong customer focus and are able to leverage the voice of the customer.

In addition, we ask for the following:

  • A Bachelor Degree;
  • Minimum of 2 years work experience in a technical customer service role;
  • Technical and/or expert knowledge of payment processing and the operation of EMS's supporting systems;
  • Knowledge to identify root causes of more complex problems vendors may face in the event of incidents, and devise solutions to resolve them structurally.

Have we got you interested?

Then we would love to invite you to talk to us. You can apply for the vacant position of Client Service Expert using the button below. Got any questions about the job vacancy or about working at EMS? If so, Lucian Morariu is standing by to answer them. You can reach him by email at

About EMS

EMS (European Merchant Services), based in Amsterdam, is a European specialist in the field of digital payment solutions. Our organization was formed in 2005 from the company International Card Services (ICS). We are a joint venture between Fiserv and leading Dutch bank ABN AMRO.

EMS is active in the field of payment transactions, where it is a one-stop shop for both SMEs and corporates. We not only process the payment transactions themselves - also ensuring that EMS’s clients receive the payments from their own customers - but also provide the point-of-sale payment terminals in restaurants, stores and elsewhere, as well as payment functionality for webshops.

And what it means to work at EMS? It means: together with your 130 ambitious colleagues, making a difference in a sector that is constantly evolving. Convinced? Then don’t delay, step into the fast-moving world of fintech payments today!

Would you like to know more about who we are as an organization and what we can offer you as an employee? Please visit our working-at website.

Application process

We are looking forward to receiving your application!
Our recruiter will review your application and call you for an introduction.
First job interview
During this interview, we will look together at your profile and the possibilities within EMS.
Second job interview
The position you will fulfill and the working environment within EMS will be further discussed.
Are we both excited? Then you will receive an offer!
Welcome at EMS
We’re glad you’re here! During your onboarding you will get the opportunity to know EMS and your new colleagues even better.

Do you have any questions?

Get in touch with the recruiter