Customer Success Consultant
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Customer Success Consultant

Would you like to work for a dynamic, fast-growing, international company in the Fintech industry? Are you an enthusiastic, customer-focused Customer Success Consultant and would you like to further develop your sales skills? Are you highly motivated to maintain and expand relationships with our existing customers in the SME segment? Then we have a challenging position available at European Merchant Services (EMS).

department Sales
location Amsterdam
education HBO
hours per week 40 hours a week
Customer Success Consultant

What this job is all about

As a Customer Success consultant, you are constantly engaged in proactively and reactively managing, growing and retaining our SME relationships. You will do this by following up on marketing campaigns via phone and/or email. You identify cross- and upsell opportunities and sell new services and products to our existing customers. Furthermore, you follow up on alerts such as down trading and negative margins. You follow up on all sales activities involving the salesperson as soon as the first transaction is processed. You are flexible and always looking for the best way to serve customers and provide a consistent and positive customer experience.

Getting the right things done!
As Customer Success Consultant the following will be part of your major tasks and responsibilities:

  • Manage portfolio by analyzing vendor volumes and margins and making adjustments as needed to achieve healthy margins
  • Proactive approach in consultative selling and suggest best practices, including the use of appropriate payment options to increase customer conversion rates
  • Accurately and effectively gather, record and analyze market challenges, industry opportunities and competitor activity to identify new sales opportunities
  • Manage an effective customer base of your New Business colleagues.

What can you expect from us?

EMS is an informal, rapidly growing and ambitious organization. As Customer Success Consultant you can make a real impact in the world of payments, which is a branch within the financial sector that is evolving very rapidly. EMS is a joint venture between Fiserv and leading Dutch bank ABN AMRO and is a market leader in the field of payment processing. The knowledge and experience of these leading financial sector institutions - which are also our shareholders - means you will get the same opportunities that you would find at a large organization but with the flexibility and personal culture that is simply a better fit for our smaller organization.

We also offer you:

  • Being part of a fast growing and financially healthy company;
  • Working in an Informal, professional environment;
  • International colleagues, customers and partners;
  • Educational and personal development opportunities;
  • Flexibility in working hours;
  • Excellent package of employment terms; including competitive salary, 13th month, incentive and pension plan;
  • Fun! A great work environment, summer and Christmas party, Friday drinks and more.

What do you bring to the table?

What do you need to be successful at our organization? Well, you have to enjoy changing gears quickly and getting your teeth into complex projects. Do you also feel at home in an ambitious, service-oriented environment where you work together with other passionate colleagues to make continual improvements, both externally for our commercial clients and internally? Key requirements for the role of Customer Success Consultant are strong negotiation and communication skills in Dutch and English, excellent interpersonal skills, able to build relationships skills and strong in planning and organizing: you are able to structure, prioritize and distribute your own workload effectively

In addition, we ask for the following:

  • Bachelor working and thinking level;
  • Preferably experience in a commercial role in the SME segment;
  • You are a real team player with a commercial attitude and well-developed analytical skills;
  • Furthermore you are ambitious and result oriented;
  • Customer and quality oriented, able to sell value to our customers.

Have we got you interested?

Then we would love to invite you to talk to us. You can apply for the vacant position of Customer Success Consultant using the button below. Got any questions about the job vacancy or about working at EMS? If so, Lucian Morariu is standing by to answer them. You can reach him by email at

About EMS

EMS (European Merchant Services), based in Amsterdam, is a European specialist in the field of digital payment solutions. Our organisation was formed in 2005 from the company International Card Services (ICS). We are a joint venture between Fiserv and leading Dutch bank ABN AMRO.

EMS is active in the field of payment transactions, where it is a one-stop shop for both SMEs and corporates. We not only process the payment transactions themselves - also ensuring that EMS’s clients receive the payments from their own customers - but also provide the point-of-sale payment terminals in restaurants, stores and elsewhere, as well as payment functionality for webshops.

And what it means to work at EMS? It means: together with your 130 ambitious colleagues, making a difference in a sector that is constantly evolving. Convinced? Then don’t delay, step into the fast-moving world of fintech payments today!

Would you like to know more about who we are as an organisation and what we can offer you as an employee? Please visit our working-at website.

Application process

We are looking forward to receiving your application!
Our recruiter will review your application and call you for an introduction.
First job interview
During this interview, we will look together at your profile and the possibilities within EMS.
Second job interview
The position you will fulfill and the working environment within EMS will be further discussed.
Are we both excited? Then you will receive an offer!
Welcome at EMS
We’re glad you’re here! During your onboarding you will get the opportunity to know EMS and your new colleagues even better.

Do you have any questions?

Get in touch with the recruiter