Junior Customer Success Consultant
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Junior Customer Success Consultant

Are you seeking an opportunity to join a vibrant, rapidly expanding international company operating in the exciting Fintech industry? Do you possess a passion for customer success and a strong desire to enhance your sales skills? Are you driven to cultivate and grow relationships with our valued customers within the SME segment? If so, European Merchant Services (EMS) has an exciting and fulfilling position awaiting you.

department Sales
location Amsterdam
education HBO
hours per week 40 hours a week
Junior Customer Success Consultant

What this job is all about

As a Customer Success Consultant, you play a vital role in proactively and reactively nurturing, expanding, and retaining our relationships with SMEs. This entails diligently following up on marketing campaigns through phone calls and/or emails. Your keen eye identifies opportunities for cross-selling and upselling, allowing you to offer new services and products to our existing customers. Additionally, you promptly address alerts such as down trading and negative margins. From the moment the first transaction is processed, you collaborate closely with the sales team, ensuring all sales activities are effectively followed up on. Your adaptable nature enables you to consistently deliver exceptional customer service and create positive customer experiences.

Getting the right things done! 

As a Customer Success Consultant, your key responsibilities encompass:

  • Managing your portfolio by analyzing vendor volumes and margins, making necessary adjustments to maintain healthy margins.
  • Embracing a proactive approach to consultative selling and recommending best practices, including the utilization of suitable payment options to enhance customer conversion rates.
  • Accurately and astutely collecting, documenting, and evaluating market challenges, industry opportunities, and competitor activities to identify fresh sales prospects.
  • Effectively managing a customer base alongside your New Business colleagues.

What can you expect from us?

EMS is an informal, rapidly growing and ambitious organization. As Customer Success Consultant you can make a real impact in the world of payments, which is a branch within the financial sector that is evolving very rapidly. EMS is a part of Fiserv and is a market leader in the field of payment processing. The knowledge and experience of these leading financial sector institutions - which are also our shareholders - means you will get the same opportunities that you would find at a large organization but with the flexibility and personal culture that is simply a better fit for our smaller organization.

We also offer you:

  • Being part of a fast growing and financially healthy company;
  • Working in an Informal, professional environment;
  • International colleagues, customers and partners;
  • Educational and personal development opportunities;
  • Flexibility in working hours;
  • Excellent package of employment terms; including competitive salary, 13th month, incentive and pension plan;
  • Fun! A great work environment, summer and Christmas party, Friday drinks and more.

What do you bring to the table?

What do you need to be successful at our organization? Well, you have to enjoy changing gears quickly and getting your teeth into complex projects. Do you also feel at home in an ambitious, service-oriented environment where you work together with other passionate colleagues to make continual improvements, both externally for our commercial clients and internally? Key requirements for the role of Customer Success Consultant are strong negotiation and communication skills in Dutch and English, excellent interpersonal skills, able to build relationships skills and strong in planning and organizing: you are able to structure, prioritize and distribute your own workload effectively

In addition, we ask for the following:

To thrive in our organization, certain attributes are essential. First and foremost, you should relish the ability to swiftly adapt and immerse yourself in intricate projects. Additionally, you should feel a sense of belonging in an ambitious, service-oriented environment where collaborative efforts with like-minded colleagues drive continuous improvements, benefiting both our commercial clients and internal operations.

As a Customer Success Consultant, key requirements for success include possessing strong negotiation and communication skills in both Dutch and English. Excellent interpersonal skills are crucial, enabling you to foster and nurture relationships effectively. Furthermore, your proficiency in planning and organizing is paramount, as you excel in structuring, prioritizing, and efficiently managing your workload.

The successful candidate will also have: 

  • A Bachelor's degree or equivalent level of working and thinking is required.
  • Previous experience in a commercial role within the SME segment (preferred).
  • A genuine team spirit and a commercial mindset, complemented by strong analytical capabilities.
  • Drive and determination to achieve noteworthy results. 
  • Customer satisfaction orientation and a commitment to delivering quality are paramount, and you excel in effectively communicating the value of our offerings to customers.

Have we got you interested?

Then we would love to invite you to talk to us. You can apply for the vacant position of Customer Success Consultant using the button below. Got any questions about the job vacancy or about working at EMS? If so, our recruiter Oana Etcu is standing by to answer them. You can reach her by email at oetcu@emspay.eu

About EMS

EMS (European Merchant Services), based in Amsterdam, is a European specialist in the field of digital payment solutions. Our organisation was formed in 2005 from the company International Card Services (ICS). We are a part of Fiserv.

EMS is active in the field of payment transactions, where it is a one-stop shop for both SMEs and corporates. We not only process the payment transactions themselves - also ensuring that EMS’s clients receive the payments from their own customers - but also provide the point-of-sale payment terminals in restaurants, stores and elsewhere, as well as payment functionality for webshops.

And what it means to work at EMS? It means: together with your 130 ambitious colleagues, making a difference in a sector that is constantly evolving. Convinced? Then don’t delay, step into the fast-moving world of fintech payments today!

Would you like to know more about who we are as an organisation and what we can offer you as an employee? Please visit our working-at website.

Application process

We are looking forward to receiving your application!
Our recruiter will review your application and call you for an introduction.
First job interview
During this interview, we will look together at your profile and the possibilities within EMS.
Second job interview
The position you will fulfill and the working environment within EMS will be further discussed.
Are we both excited? Then you will receive an offer!
Welcome at EMS
We’re glad you’re here! During your onboarding you will get the opportunity to know EMS and your new colleagues even better.

Do you have any questions?

Get in touch with the recruiter