Senior Account Manager

What this job is all about

As a Senior Account Manager at EMS, you play a vital role in proactively and reactively nurturing, expanding, and retaining our relationships with the customers from your portfolio. You will join a team of 4, working closely with Partnerships, Business development and other Account Managers. The communication lines are short and direct. The team members challenge each other on results, agreements and other forms of output.

Further you are responsible for the following:

Manage, grow and retain key customers (around 20 international companies);
Support less experienced team mates to make plans and proposals to customers;
Develop and execute strategic implementation- and account plans for each account;
Work closely with other departments with an international team in multiple disciplines including marketing, operations, risk, finance and compliance to give our customers the best possible experience;
Identify revenue enhancement, cost savings, and other optimization opportunities for our customers using the available payment data;
Organize and lead monthly / quarterly account reviews;
Collect, capture, analyze market challenges, industry opportunities, competitor activity etc. in an accurate and effective manner – using it to identify customer needs and develop sales opportunities;
Maintain sales materials and product knowledge, report any new trends in the market, and remain up to date with evolving product functionalities and payment technology – both internally and within the market.

What can you expect from us?

EMS is an informal, rapidly growing and ambitious organisation. As Senior Account Manager you can make a real impact in the world of payments, which is a branch within the financial sector that is evolving very rapidly. We are a part of Fiserv. The knowledge and experience of this leading financial sector institution - which is also our shareholder - means you will get the same opportunities that you would find at a large organisation but with the flexibility and personal culture that is simply a better fit for our smaller organisation.

What do you bring to the table?

A Bachelor or Master degree in Business Administration or comparable.
5+ years of experience in consultative selling to Mid to Large accounts, preferably within Payments;
The ability to think critically, to analyse data and make data-driven decisions.
Excellent communication, presentation & negotiation skills at all levels (through to board C-level);
Knowledge of all aspects of online payments is highly preferred, including fraud patterns/ detection tools/ scheme compliance & risks/ financial reconciliation;
You are a self-motivated individual with drive, enthusiasm and commitment to achieve targets;
Fluency in English and Dutch is a requirement, additional languages are preferred;
Willingness to travel to the client’s site (primarily throughout Europe);

Have we got you interested?

Then we would love to invite you to talk to us. You can apply for the vacant position of Senior Account Manager using the button below. Got any questions about the job vacancy or about working at EMS? If so, our recruiter Oana Etcu is standing by to answer them. You can reach her by email at oetcu@emspay.eu

About EMS

EMS (European Merchant Services), based in Amsterdam, is a European specialist in the field of digital payment solutions. Our organization was formed in 2005 from the company International Card Services (ICS). We are a part of Fiserv.

EMS is active in the field of payment transactions, where it is a one-stop shop for both SMEs and corporates. We not only process the payment transactions themselves - also ensuring that EMS’s clients receive the payments from their own customers - but also provide the point-of-sale payment terminals in restaurants, stores and elsewhere, as well as payment functionality for webshops.

And what it means to work at EMS? It means: together with your 130 ambitious colleagues, making a difference in a sector that is constantly evolving. Convinced? Then don’t delay, step into the fast-moving world of fintech payments today!

Would you like to know more about who we are as an organization and what we can offer you as an employee? Please visit our working-at website.

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