Technical Sales Consultant

What this job is all about

As a Technical Sales Consultant at EMS, you will be at the forefront of our client engagement and growth efforts. You will leverage your subject matter expertise and product knowledge to apply a consultative approach in addressing clients' business challenges. Your primary responsibilities will include:

Client Problem Solving: Use your deep understanding of EMS and/or technology providers, services, and related business processes to solve clients' business problems. Work collaboratively with existing clients and new customers to identify pain points and objectives and quantify the business benefits of our solutions.
Credibility Building: Build and maintain credibility and confidence with prospective clients by demonstrating a clear understanding of their business issues, drivers, and challenges.
Client Requirement Analysis: Analyse client requirements and construct appropriate responses, showcasing the capabilities of our software and services. Respond effectively to Requests for Information (RFI) and Requests for Proposal (RFP) documents.
Sales Consultancy: Act as a trusted advisor during client engagements, combining your subject matter expertise and product knowledge to create tailored solutions that align with clients' needs and objectives.
Collaboration: Collaborate closely with clients, the Sales team, Product Management team, and Account Management team to ensure seamless project implementations and client satisfaction.
Analytical Skills: Apply your analytical skills and quick learning abilities to dive into functional and technical issues, collaborating with subject matter experts to design features or find solutions to complex problems.
Product Strategy Input: Work with the Product Management team to provide valuable input into the future direction, strategy, and roadmap of EMS and Fiserv solutions based on client feedback and market insights.
Go-to-Market Planning: Collaborate with the Go-to-Market (GTM), Sales, and Marketing teams to define and execute 'Go to market' plans, including Sales and Marketing campaigns, to drive business growth.

What can you expect from us?

EMS is an informal, rapidly growing and ambitious organisation. As Tech Solutions Specialist you can make a real impact in the world of payments, which is a branch within the financial sector that is evolving very rapidly. We are a part of Fiserv. The knowledge and experience of this leading financial sector institution - which is also our shareholder - means you will get the same opportunities that you would find at a large organisation but with the flexibility and personal culture that is simply a better fit for our smaller organisation.

What do you bring to the table?

Bachelor's degree in IT or equivalent experience.
The ability to read and understand API’s and Json. Great plus if you can also read: HTML, PHP, Python, .Net, SQL.
Positive, enthusiastic, and self-motivated individual with a proactive attitude, adaptability, and practical approach
Outstanding communication and presentation skills in English and Dutch; other languages is a plus.
Strong analytical and problem-solving skills.
Ability to work collaboratively in cross-functional teams.
Quick learner and adaptable to evolving technologies.
Experience in responding to RFI/RFP documents is a plus.
Project management skills are desirable.
Stress resistant.

Have we got you interested?

Then we would love to invite you to talk to us. You can apply for the vacant position of Technical Sales Consultant using the button below. Got any questions about the job vacancy or about working at EMS? If so, our recruiter Oana Etcu is standing by to answer them. You can reach her by email at oetcu@emspay.eu

Organisational Discription

What qualities are crucial for success in our organization? Well, it's vital to thrive on the ability to swiftly adapt to new challenges and fully immerse yourself in complex projects. Additionally, do you feel comfortable in an ambitious, service-oriented environment where collaboration with passionate colleagues drives ongoing improvements for our esteemed commercial clients and internal processes? As a Tech Specialist, you will play a central role as a point of contact for various stakeholders within EMS, actively sharing your expertise and insights, while excelling in time management, organization, and prioritization. We highly value a customer-centric and quality-focused approach, along with a strong motivation to enhance the overall departmental experience.

In this role, you will report directly to the Team Manager (Tech Solutions & Integration) while also working closely with other departments, such as Sales. Our team strongly emphasizes alignment, support, and continuous improvement. At EMS, we offer a dynamic, professional, and friendly environment, with open lines of communication and a streamlined hierarchy.

About EMS

EMS (European Merchant Services), based in Amsterdam, is a European specialist in the field of digital payment solutions. Our organization was formed in 2005 from the company International Card Services (ICS). We are a part of Fiserv.

EMS is active in the field of payment transactions, where it is a one-stop shop for both SMEs and corporates. We not only process the payment transactions themselves - also ensuring that EMS’s clients receive the payments from their own customers - but also provide the point-of-sale payment terminals in restaurants, stores and elsewhere, as well as payment functionality for webshops.

And what it means to work at EMS? It means: together with your 130 ambitious colleagues, making a difference in a sector that is constantly evolving. Convinced? Then don’t delay, step into the fast-moving world of fintech payments today!

Would you like to know more about who we are as an organization and what we can offer you as an employee? Please visit our working-at website.

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